This page is the working directory to go with our Accessible Real Estate in Louisville page — the specific services, free resources, and standing policies a Deaf, hard of hearing, blind, low vision, neurodivergent, or sensory-sensitive client can actually use with us, today. Same rule as the rest of that page: we only list something here once it's real.

Take your time — our showing policy

Any client can ask for more time at a showing, a private walkthrough instead of a crowded open house, or advance notes on a home's lighting, noise, flooring, and layout before they arrive. No explanation required, no extra charge, and it's not a favor — it's how we schedule when you ask for it. This is useful for autism, ADHD, sensory processing differences, anxiety, chronic pain, or honestly anyone who doesn't want to be rushed through a decision this size.

• Extra time, built into the schedule — we won't stack another buyer's showing right behind yours if you've asked for room to look around.
• Advance sensory notes on the home — tell us what matters (bright lighting, echoing rooms, busy streets, strong smells, pets on site) and we'll find out before you walk in, not after.
• A quiet, private showing on request, instead of an open house.
• Written follow-up after every meeting, and plain-language walkthroughs of any contract — available to anyone, not just on request.
• A support person, family member, or advocate welcome at any showing or meeting, always.
• Service and assistance animals always welcome — never a pet, never a fee, never a breed or size restriction, no paperwork beyond what Fair Housing actually allows us to ask for.

Longer-term, we're looking into a real, staff-trained sensory-inclusive certification (KultureCity's Sensory Inclusive® program or IBCCES's Certified Autism Center) to back this up with outside verification, not just our word. Not done yet — we'll update this page when it is.

Free ways to reach us if you're Deaf or hard of hearing

These don't require anything from us except picking up the phone normally — no setup, no cost to you, no cost to us:

• 711 Telecommunications Relay Service — free, nationwide, works from any phone right now. Dial 711, a communications assistant connects you to us and relays the conversation in both directions.
• Video Relay Service (VRS) — free for Deaf callers who use ASL. An interpreter joins by video, signs with you, and speaks with us — conversation flows in real time, no typing.
• CaptionCall and other captioned telephone service — free for anyone with qualifying hearing loss (FCC-funded, self-enrolled — ask us and we'll point you to it). Captions appear on your phone's screen as we talk.

Interpreters we work with

We're building a standing, brokerage-paid on-call relationship with local, Deaf-centric interpreting agencies — Language in Motion and ASL Interpreting Services, both based in the Louisville area and both on the Kentucky Commission on the Deaf and Hard of Hearing's own referral list. That's who we intend to use for consultations, showings, inspections, and closings once it's fully in place — not a family member, not a well-meaning volunteer, and not a national call center. Until it's live, tell your agent what you need before your first meeting and we'll arrange a qualified interpreter for that appointment.

Resources for blind and low-vision clients

• Be My Eyes — a free app connecting blind and low-vision users to sighted volunteers by live video call, day or night, for anything from reading a label to describing a room.
• The Charles W. McDowell Center for the Blind — Kentucky's own vocational rehabilitation and training center, right here in Louisville. Referrals go through a Vocational Rehabilitation counselor.
• The American Printing House for the Blind (APH) — headquartered in Louisville, the world's largest nonprofit creating accessible learning materials for people who are blind or low vision since 1858. Their Dot Experience museum is open to the public if you've never seen it.
• Kentucky Office of Vocational Rehabilitation, Blind Services — the state intake line for services, evaluations, and referrals.

Frequently asked questions

Is any of this actually free?

Yes. The showing accommodations above cost nothing because they're just how we schedule when you ask. 711, Video Relay Service, and captioned telephone service are free federal- and state-funded programs — we don't charge for them because we can't; they're free by law.

Do I need to request an ASL interpreter in advance?

As much notice as you can give us helps, especially while we finish standing up our formal on-call relationship. Either way, we'll never ask a family member or an untrained volunteer to interpret contract terms — that's not a corner we cut.

Can I ask for more than one accommodation at the same time?

Yes — tell us everything that would help and we'll build the showing or meeting around all of it, not just the first thing you mention.

Is Winner Realty a certified sensory-inclusive or autism-friendly business?

Not yet. We're actively looking at KultureCity's and IBCCES's certification programs, both of which involve real staff training and an outside review — we'd rather tell you honestly where we are than claim a badge we haven't earned.

Does any of this cost extra?

No. None of this carries an extra fee, and it's built into how we already work with any serious buyer or seller — the same pre-approval or proof-of-funds conversation we'd have with any client before diving into showings. Tell your agent what would help, as early as you can, and we'll build it into how we work with you from day one.

How do I request something you don't see listed here?

Call or email us, or schedule a call, and tell us what you need. If we can do it, we will. If we can't yet, we'll say so honestly and try to find another way to help.

Want the fuller picture of what we're building? See Accessible Real Estate in Louisville, or schedule a call to talk through what would make your search work for you.